Frequently Asked Questions
ORDERS AND SHIPPING
HOW DO I CHANGE OR CANCEL MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with
WHAT PAYMENT METHODS DO YOU ACCEPT?
JugoHoldings offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, Amazon and store credit via JugoHoldings E-Gift Cards. Our store issued Gift Cards are currently exclusive to our stores, and are unable to be used online. Similarly, our E-Gift Cards are exclusive to online
HOW CAN I TRACK MY PACKAGE (DOMESTIC)?
Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you’ll receive a link to the tracking history. From there, you can monitor your package’s progress until it’s delivered to your door. Depending on the shipping method selected, you can visit USPS.com or FedEx.com to enter the tracking number emailed to you
HOW CAN I TRACK MY PACKAGE (INTERNATIONAL)?
Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you’ll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves massachusetts as airmail. From there, please plan an additional 6-10 business days before delivery. To track your package, enter your tracking number here:TRACK ORDERS
MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL THAT STATES I RECEIVED A REFUND WHAT DOES THIS MEAN?
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)
WHAT IF MY CREDIT CARD IS DECLINED?
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase
MY PURCHASE IS OVER $50… WHY HASN’T THE SHIPPING CHARGE BEEN WAIVED?
Free shipping for orders over $50 (subtotal) applies to U.S. Domestic, Canada, and U.K. shipments only (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $50.00. International Orders over $150 (subtotal) also qualify for free shipping.
Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Helpful Hint: Take your promotion code into consideration when calculating your total.
I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.
If you do not receive an email from Jugoholdings within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking HERE
OOPS! I WAS SO EXCITED TO PLACE MY ORDER THAT I FORGOT TO USE MY CODE.
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.